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[EN] Do you still have item X? [EN] Do you still have item X?[EN] ~In the silk collection, most of our pieces are unique, so if item X is out of stock, there is no equal, however we have an “infinity” of variants in colors and patterns that are always appearing. Subscribe to the newsletter if you want to stay up to date with the latest news. ~In the remaining collections, the non-availability of an item in the online store does not mean that it is sold out in the physical stores of India That Wears You. »If you are interested in purchasing an item that is not available in the online store, please contact us*. *We are available via Facebook, Instagram and email. *When contacting, please include the name, color and size of the item you want. [EN] It depends. ~ In the silk collection most of our pieces are unique, so if item X is out of stock there is no equal, however we have an “infinity” of variants in colors and patterns that are always coming out. Subscribe to the newsletter if you want to keep up with the latest news. ~ For the remaining collections, the non-availability of an article in the online store does not mean that it is sold out in the physical stores of India That Wears You. »If you are interested in purchasing an item that is not available in the online store, please contact us *. *We are available via Facebook, Instagram and email. * When contacting, please include the name, color and size of the part you want.
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[EN] The model I want is out of stock. Will there be more? [EN] The model I want is out of stock. Will there be more?[EN] Yes! Please note that we are referring to models and not parts. Due to the unique character of our parts, the replacement of the models can be made by parts in different colors and sizes than those shown. ~If you want to keep up to date with the latest news, subscribe to our newsletter and keep an eye on the online store. [EN] Yes! Note that we refer to models and not items. Due to the unique character of our pieces, models can be replaced with new items in different colors and sizes than those presented. ~If you want to keep up with the latest news subscribe to our newsletter and keep an eye on the online store.
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[EN]How to buy online? [EN] How to buy online?[EN] To purchase an item, you must add it to the shopping cart. Then proceed to check out, where you will be asked to fill in all your details and pay for the order (including shipping costs). After successful payment, you will receive a purchase confirmation email with your order number. [EN] To purchase an item you must add it to the shopping cart. Then check out, where you will be asked to fill in all your details and make the payment for the order (including shipping). After the payment is successfully made, you will receive an email confirming the purchase with the respective order number.
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[EN]How is shipping done?[EN] How is the shipping done?[EN] ~ We ship all over the world through the service of CTT-Correios de Portugal in the form of registered mail. ~ All shipments are made on Mondays and Thursdays of each week. ~ When the order is in the mail, we send you an email with the shipping confirmation and registration number so you can track the status of your order. [EN] ~We ship worldwide through the service of CTT-Correios de Portugal in the form of registered mail. ~All shipments are made on Mondays and Thursdays each week. ~When the order is in the mail, we send an email with the confirmation of the shipment and the respective registration number so that you can track the status of your order.
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[EN] What is the cost of postage and delivery time [EN] What is the cost of postage and delivery time?[EN] ~ The shipping price is calculated at checkout and varies depending on the estimated weight of the order and shipping location, we follow the CTT-Correios de Portugal. For Portugal shipping is free from €100 on purchases. ~ In turn, shipping times vary depending on the shipping location. Therefore, the estimated shipping time is: Mainland Portugal 1 business day; Azores and Madeira 2 to 3 working days; Europe 5 working days; 10 working days rest of the world The times presented are indicative of delivery to the main destinations and do not include customs clearance time, if necessary. We are not responsible for delays on the part of the contracted services – CTT – Correios de Portugal. However, we are available to help clarify/resolve any inconvenience that may arise*. * We are available via Facebook, Instagram and email. [EN] ~ The shipping price is calculated at checkout and varies depending on the estimated weight of the order and shipping location, we follow the price list of CTT-Correios de Portugal. For Portugal shipping costs are free from €100 on purchases. ~ Shipping times vary depending on the shipping location. Therefore, the estimated shipping time is: Continental Portugal 1 working day; Azores and Madeira 2 to 3 working days; Europe of 5 working days; Rest of the World 10 working days The deadlines shown are indicative of the delivery time to the main destinations and do not include the customs clearance time. We are not responsible for delays on the part of the contracted services - CTT - Correios de Portugal. However, we are available to help clarify / resolve any inconvenience that may arise *. * We are available via Facebook, Instagram and email.
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[EN] Is it possible to pick up the order at the store? [EN] Is it possible to pick up the order at the store?[EN] Yes! You can pick up ordered products at the Lisbon store, located at LxFactory, at Rua Rodrigues Faria, 103, Lisbon. In this modality, no additional shipping costs will be charged. Order the product and at checkout choose the option to pick up in store; When the ordered product is in the physical store, you will be contacted by us and from that moment on you will be able to pick up your order. At the time of collection, please bring identification and/or order registration with you, otherwise the order will not be delivered. [EN] Yes! You can collect your order at the Lisbon store, located at LxFactory, at Rua Rodrigues Faria, 103, Lisbon. In this option, no additional shipping costs will be charged. Order the product and at checkout choose the option of withdrawal in the store; When the ordered product is in the physical store you will be contacted by us and from that moment on you can pick up your order. When picking up, please bring with you identification and / or order registration, otherwise the delivery of the order will not be made.
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[EN]I already paid and I want to cancel the order, how should I proceed? [EN] I have already paid and want to cancel the order, how should I proceed?"[EN] You can cancel the order by doing so within 24 hours after receiving the purchase confirmation email with the respective order number. ~You must make the cancellation request by email, your request will only take effect when the order number and customer name are indicated. [EN] You can cancel the order by doing so within 24 hours after receiving the purchase confirmation email with the respective order number. ~ You must make the cancellation request by email, your order will only take effect when the order number and the customer's name are indicated.
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[EN]How to return an article? [EN] How to return an item?[EN] ~You can return any item up to 14 days after the order is delivered. After this period, we do not accept returns. ~ As a rule, the responsibility for the shipping costs of the order to be returned is borne by the buyer. Before making any returns, you must inform us at shop@indiathatwearsyou.com. You will receive an email confirming the return and the address where you must send the item to be returned. Along with the returned item you must include your NAME, E-MAIL and ORDER NUMBER. Once the product has been received by us and is in perfect condition, and without any signs of use, we will send you an email to notify you that we have received your returned goods and proceed with a refund or exchange. [EN] ~ You can return any item up to 14 days after the delivery of the order. After this period, we do not accept returns. ~ The shipping costs of the order to be returned are at the expense of the buyer. Before making any return, you must inform us at shop@indiathatwearsyou.com. You will receive an email confirming the return and the address to which you must send the item to be returned. Together with the returned item you must include your NAME, E-MAIL and ORDER NUMBER. As soon as the product is received by us and in perfect condition, without any signs of use, we will send you an email notifying you that we have received your returned goods and will proceed with a refund or exchange.
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[EN]What is the store's refund policy? [EN] What is the store's refund policy?[EN] Once the returned product has been received by us and is in mint condition with no signs of use, we will send you an email notifying you that we have received your returned goods and that your refund has been approved. ~ We will then proceed with the refund, which will be carried out within a maximum period of 10 days. ~ You can also choose to receive a voucher for the same amount as the purchase to use/discount on another purchase from our online store within 6 months of the return. [EN] As soon as the returned product is received by us and in perfect condition, without any signs of use, we will send you an email notifying you that we have received your returned goods and that the refund has been approved. ~ Then we will proceed with the refund, which will be carried out within a maximum period of 10 days. ~ You can also choose to receive a voucher in the same amount as the purchase to use / discount on another purchase from our online store within 6 months after the return.
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[EN]Can I exchange an article? [EN] Can I exchange an item?[EN] Yes! * ~ If the reason for switching is related to one of the following reasons: I want to exchange the item I bought for another size; I want to exchange the item I bought for another color. Please contact us at shop@indiathatwearsyou.com. We will exchange if the size and/or color you want is in stock. ~ If you want to exchange an item and receive an exchange voucher: Please inform us at shop@indiathatwearsyou.com We will then issue an exchange voucher for the same value as the purchase, which you can use/discount on another purchase in our online store within 6 months of the return. *You can also make the exchange in the physical store, as long as you carry your identification document and proof of purchase. [EN] Yes! * ~ If the reason for exchange is related to one of the following reasons: I want to exchange the item I bought for another size; I want to exchange the item I bought for another color. Please contact us at shop@indiathatwearsyou.com. We will proceed with the exchange, if the size and / or color you want is in stock. ~ If you want to exchange an item and receive an exchange voucher: Please inform us at shop@indiathatwearsyou.com Then we will issue an exchange voucher in the same amount as the purchase, which you can use / discount on another purchase in our online store within 6 months after the return. * You can also make the exchange at the physical store, as long as you bring your identification document and proof of purchase.
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[EN] How does the exchange voucher work? [EN] How does the Exchange Voucher work?[EN] The exchange voucher is an alternative to a refund in the event of a return. ~ So, if you want to return an item and receive an exchange voucher: Please inform us at shop@indiathatwearsyou.com We will then issue an exchange voucher for the same value as the purchase, which you can use/discount on another purchase in our online store within 6 months of the return. [EN] This is an alternative to refund in case of return. ~ So, if you want to return an item and receive an exchange voucher: Please inform us at shop@indiathatwearsyou.com Then we will issue an exchange voucher in the same amount as the purchase, which you can use / discount on another purchase in our online store within 6 months after the return.
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[EN] What payment methods are available? [EN] What payment methods are available?[EN] - Credit/Debit Cards -VISA- PAYPAL [EN] - Credit / debit cards-VISA- PAYPAL
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[EN]What do I need to know about registering at the online store? [EN] What do I need to know about registering at the online store?[EN] By registering in our online store, the purchase process becomes easier! You can save the data you need to make a purchase in our online store, such as the address where you want to order and you will not need to re-enter your data each time you place an order. From the moment you register, you will have to create a login and a password, the latter must be changed on first use. Account access is restricted to each customer and the data entered will be sent to your registration email, allowing for confidentiality. [EN] By registering at our online store the purchase process becomes easier! You can register the data you need to make a purchase on our online store, such as the address where you want to order, for example, and you will not need to re-enter your data every time you place an order. From the moment you register you will have to create a login and password, the latter must be changed on first use. Access to the account is restricted to each customer and the data entered will be sent to your registration email, allowing your confidentiality.
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[EN]About our privacy and security policy [EN] About our privacy and security policy[EN] We collect customer personal data for the purpose of customer account management, billing, provision of information, as expressly authorized for this purpose, assuming a commitment to privacy and security in the processing and maintenance of the personal data of each customer, under the terms of Law No. 67/98 of October 26th. The entire payment process, from selecting the payment method to entering the data inherent to the order payment process, is properly protected with appropriate electronic security tools. [EN] We collect the customer's personal data for the purpose of managing the customer's account, billing, providing information, as expressly authorized for this purpose, assuming the commitment of privacy and security in the processing and maintenance of the personal data of each customer, in terms of Law No. 67/98 of 26 October. The entire payment process, from the selection of the payment method to the introduction of the data inherent to the order payment process, is duly protected with appropriate electronic security tools.
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